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IDProjectCategoryView StatusLast Update
0002240SpeedFanHardware supportpublic2014-04-01 13:25
ReporterTobWenAssigned Toalfredo 
PriorityurgentSeveritycrashReproducibilityalways
Status acknowledgedResolutionopen 
PlatformIntel 64-bitOSMicrosoft Windows 7OS Version6.1.7601
Product Version4.49 
Target VersionFixed in Version 
Summary0002240: access violation when scanning SMBus
DescriptionWhenever I want to start SpeedFan, it crases with this bug:
"Access violation at address 00000000. Read of address 00000000."

After clicking "okay", the UI is empty and the software doesn't work as expected.
Deactivation of scanning SMBus (etc.) doesn't help.
Steps To ReproduceHappens every time I want to lauch the application.
Additional InformationThe application runs with admin rights, the directory is fully readable.
Please see attached ZIP file for more screenshots, DEBUG.NFO etc.
TagsNo tags attached.
Motherboard ModelASUS P7H57D-V EVO (Revision 1, Bios: 1903 - 09/28/2012)
Video Card Model

Activities

TobWen

2014-04-01 12:16

reporter  

speedfan_tobwen.zip (27,410 bytes)

alfredo

2014-04-01 12:28

manager   ~0007368

Can you try using the

/NOINTELQST

command line parameter?
It would be great if you could upload DEBUG.NFO prior to pressing the OK button (if there is still any error). That way I would be able to track more precisely the moment when the error occurred.

TobWen

2014-04-01 12:53

reporter  

debug_beforeOK.nfo (15,571 bytes)

TobWen

2014-04-01 12:53

reporter  

debug_NOINTEL.nfo (144,366 bytes)

TobWen

2014-04-01 12:54

reporter   ~0007370

Wow, this worked.

I've uploaded "debug_beforeOK" without the switch and "debug_NOINTEL" with the switch.

alfredo

2014-04-01 13:01

manager   ~0007371

Interesting. Do you know if your motherboard supports INTEL QST? It seems it partially does, but returns 0 readings for each sensor type (hence the AV).

TobWen

2014-04-01 13:24

reporter  

debug_ASUS_OFF.nfo (20,637 bytes)

TobWen

2014-04-01 13:24

reporter  

debug_Q-FAN_OFF.nfo (15,869 bytes)

TobWen

2014-04-01 13:25

reporter   ~0007372

Last edited: 2014-04-01 13:25

View 2 revisions

H57 chipset supports QST, but seems like ASUS (ASUStek) doesn't advertised it.
In the BIOS, you can only find "Q-Fan" and a setting to priorize 3rd party overclocking utilities (f.e. SetFS or IXTU) or ASUS own tools (TurboV etc.).

That's why I've created two new DEBUG files:
'debug_ASUS_OFF.nfo' => switched from ASUS tools to 3rd party
'debug_Q-FAN_OFF.nfo' => turned off Q-FAN

Both didn't solve the problem.

Antivirus (AV?) has been deactivated.

Issue History

Date Modified Username Field Change
2014-04-01 12:16 TobWen New Issue
2014-04-01 12:16 TobWen Status new => assigned
2014-04-01 12:16 TobWen Assigned To => alfredo
2014-04-01 12:16 TobWen File Added: speedfan_tobwen.zip
2014-04-01 12:28 alfredo Note Added: 0007368
2014-04-01 12:28 alfredo Status assigned => acknowledged
2014-04-01 12:53 TobWen File Added: debug_beforeOK.nfo
2014-04-01 12:53 TobWen File Added: debug_NOINTEL.nfo
2014-04-01 12:54 TobWen Note Added: 0007370
2014-04-01 13:01 alfredo Note Added: 0007371
2014-04-01 13:24 TobWen File Added: debug_ASUS_OFF.nfo
2014-04-01 13:24 TobWen File Added: debug_Q-FAN_OFF.nfo
2014-04-01 13:25 TobWen Note Added: 0007372
2014-04-01 13:25 TobWen Note Edited: 0007372 View Revisions