View Issue Details
| ID | Project | Category | View Status | Date Submitted | Last Update |
|---|---|---|---|---|---|
| 0002240 | SpeedFan | Hardware support | public | 2014-04-01 12:16 | 2014-04-01 13:25 |
| Reporter | TobWen | Assigned To | alfredo | ||
| Priority | urgent | Severity | crash | Reproducibility | always |
| Status | acknowledged | Resolution | open | ||
| Platform | Intel 64-bit | OS | Microsoft Windows 7 | OS Version | 6.1.7601 |
| Product Version | 4.49 | ||||
| Summary | 0002240: access violation when scanning SMBus | ||||
| Description | Whenever I want to start SpeedFan, it crases with this bug: "Access violation at address 00000000. Read of address 00000000." After clicking "okay", the UI is empty and the software doesn't work as expected. Deactivation of scanning SMBus (etc.) doesn't help. | ||||
| Steps To Reproduce | Happens every time I want to lauch the application. | ||||
| Additional Information | The application runs with admin rights, the directory is fully readable. Please see attached ZIP file for more screenshots, DEBUG.NFO etc. | ||||
| Tags | No tags attached. | ||||
| Motherboard Model | ASUS P7H57D-V EVO (Revision 1, Bios: 1903 - 09/28/2012) | ||||
| Video Card Model | |||||
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Can you try using the /NOINTELQST command line parameter? It would be great if you could upload DEBUG.NFO prior to pressing the OK button (if there is still any error). That way I would be able to track more precisely the moment when the error occurred. |
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Wow, this worked. I've uploaded "debug_beforeOK" without the switch and "debug_NOINTEL" with the switch. |
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Interesting. Do you know if your motherboard supports INTEL QST? It seems it partially does, but returns 0 readings for each sensor type (hence the AV). |
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H57 chipset supports QST, but seems like ASUS (ASUStek) doesn't advertised it. In the BIOS, you can only find "Q-Fan" and a setting to priorize 3rd party overclocking utilities (f.e. SetFS or IXTU) or ASUS own tools (TurboV etc.). That's why I've created two new DEBUG files: 'debug_ASUS_OFF.nfo' => switched from ASUS tools to 3rd party 'debug_Q-FAN_OFF.nfo' => turned off Q-FAN Both didn't solve the problem. Antivirus (AV?) has been deactivated. |
| Date Modified | Username | Field | Change |
|---|---|---|---|
| 2014-04-01 12:16 | TobWen | New Issue | |
| 2014-04-01 12:16 | TobWen | Status | new => assigned |
| 2014-04-01 12:16 | TobWen | Assigned To | => alfredo |
| 2014-04-01 12:16 | TobWen | File Added: speedfan_tobwen.zip | |
| 2014-04-01 12:28 | alfredo | Note Added: 0007368 | |
| 2014-04-01 12:28 | alfredo | Status | assigned => acknowledged |
| 2014-04-01 12:53 | TobWen | File Added: debug_beforeOK.nfo | |
| 2014-04-01 12:53 | TobWen | File Added: debug_NOINTEL.nfo | |
| 2014-04-01 12:54 | TobWen | Note Added: 0007370 | |
| 2014-04-01 13:01 | alfredo | Note Added: 0007371 | |
| 2014-04-01 13:24 | TobWen | File Added: debug_ASUS_OFF.nfo | |
| 2014-04-01 13:24 | TobWen | File Added: debug_Q-FAN_OFF.nfo | |
| 2014-04-01 13:25 | TobWen | Note Added: 0007372 | |
| 2014-04-01 13:25 | TobWen | Note Edited: 0007372 |
